Riverside Tavern

We visited the tavern on a Monday and ordered lunch. It was not busy, however after waiting nearly an hour for our food, I went and enquired as to how much longer it would be. The staff member went and asked the kitchen staff and returned a few minutes later to state it would be another 15 minutes. I was not happy with this as it appeared the kitchen was starting to be cleaned, when I voiced my disappointment that it would be still a while to wait I was informed I could get a refund, which I decided to do. At this stage I asked what the delay was, I was informed that our ticket was stuck behind another ticket, in other words, they had lost it and had not even started our meal. Really disappointed that an apology was not even offered and no attempt was made to even make us feel valued. I will definitely not be going there again and I recommend that you think twice before going there.